Return Policy

LDS Distribution is designed with you in mind.  Our goal is to provide you with quality items that exceed your expectations.  We know basing a purchase decision over the Internet can be difficult without actually touching and handling the product.  For that very reason, we provide photos, descriptions, and measurements of most items to help you make your decision.

However, sometimes even with pictures and descriptions the actual product doesn't meet the expectations you had when you bought it.  We want you to be 100 percent satisfied and for that reason we offer a money back guarantee (not applicable to clearance items). If you don't like it, send it back for a refund or give it away as a gift! Here are the official terms of our return policy:

All clearance item sales are final--no returns or refunds.

Non-clearance items may be returned for a refund by doing the following:

  • Make sure the product is undamaged and in new condition
  • Product must be returned within 21 days of initial purchase
  • Include a copy of the original invoice (this is what we use to issue the credit)
  • Please include a brief note explaining why you're returning the product

Credit will be issued once the item has been received and inventoried.  Items that aren't returned with the first 21 days can only be used as in-store credit.

Shipping charges are refundable at the base economy shipping level for most items (currently $3.95). This means that if you choose the economy shipping method, you'll receive a full refund. If you choose any other shipping method (Priority, Express, etc.) you'll only receive the $3.95 shipping credit on the return. Shipping for rings and other LDS jewelry retain a $2 shipping fee. Shipping charges are nonrefundable for all international orders and orders that were shipped separately by the manufacturer.

Because some of our items come from different locations, please contact us by email, chat, or phone before returning any merchandise.  A customer service representative will give you an RMA and the return address.